Become a Professional Customer Service Agent
Customer service skills are more valuable than ever in 2025. With businesses shifting heavily toward digital interactions, customers now expect faster responses, personalized support, and a human touch—even when AI is involved. Companies in every industry are investing more in professionals who can deliver outstanding service across chat, email, social media, and phone.
Time before the price increases:
![[getpaidstock.com] 689dbd0d19320](https://jobready.com.ng/wp-content/uploads/2025/08/GetPaidStock.com-689dbd0d19320-1024x683.jpg "Customer Service")
Why You Should Take This Course
Why Choose JobReady?
- 100% Practical, Job-Focused Training
- Soft Skills Mastery
- Industry-Standard Tools & Templates
- AI-Enhanced Customer Service Training
- Interview & CV Coaching
- Hands-On CRM Training
What You'll Learn
In this course, you’ll master the core skills needed to recruit top talent, manage people effectively, and build strong workplace systems that keep organizations running smoothly.
Customer Support Pro Certification Training
Gain the skills top companies look for—professional communication, empathy, conflict resolution, and digital support tools. This hands-on program prepares you for real customer service jobs across tech, finance, e-commerce, and international service centers.
Content Covered
In this module, you will learn the definition of customer service, how to identify your customers, how to identify the five needs of every customer, understanding customer’s satisfaction, and the cost of losing a customer.
In this module, you will learn how to frame the right mindset or how to develop the right mindset as a customer service professional, how to cultivate emotional connections with your customers, how to cope with lost customers, etc.
In this module, you will learn about the barriers to excellent customer service, the power of perception, how to understand customer’s expectations, how to educate customers on what to expect and how to adjust unreasonable expectations.
In this module, you will learn how to start a conversation using the right tone, how to speak a customer’s language, how to implement techniques to build rapport, how to handle difficult conversations with customers, how to enhance your likability, and how to exceed your customer’s expectations.
In this module, you will learn how to take ownership of problems, how to empathize with customers, prevent negative emotions, diffuse angry customers, and how to become a customer advocate.
In this module, you will understand the key to credibility, the importance of values and ethics in customer service.
In this module you will learn how to develop customer retention strategies, how to identify your most valuable customer, how to leverage customer data, how observe behavioral change, and lastly, how to bring back lost customers.
In this module, you will learn how to make money working as a customer service specialist for organizations across the globe, and You will learn how and where to find high-paying customer service jobs on the internet.
In this segment, you will be exposed to getting various job Opportunities in the Customer Service Industry
In this segment, a top freelancer will share with you a blueprint that guarantees you to make at least $1,000 Monthly working Remotely As A Customer Service Specialist… Even if you know nothing about remote work.
The Skilled Worker visa allows qualifying individuals to come to the UK to work for an approved sponsor in an eligible role. We will give you a Guide on How To Apply for Skilled Worker Visa and Tech Nation Visa.
In this training, you will be introduced to the key componenets of Sales Analytics such as Data Collection, Performance Metrics, Trend Analysis, Customer Insights, Forecasting and Reporting and Visualization
Training Details
Ibadan Physical Training (Weekday)
- SkillBoost Limited: 4, Obe Street, Beside BOVAS Filling Station, New Bodija, Ibadan, Oyo State, Nigeria.
- Start Date: 16th March 2026.
- Days & Time: (Mon, Wed and Fri) 10:00AM - 1:00PM
- Duration: 6 Weeks
Port Harcourt Physical Training (Weekday)
- SkillBoost Limited: Fonte House, 1 Temple Ejekwu Close, First Artillery Junction, Aba Road, Port Harcourt, Rivers State.
- Start Date: 2nd March 2026.
- Days & Time: (Mon, Wed and Fri) 10:00AM - 1:00PM
- Duration: 6 Weeks
Port Harcourt, Ibadan and Lagos Physical Training (Weekend)
- Join our intensive, 100% hands-on weekend training at our physical addresses in Port Harcourt and Lagos—where practical skills are built.
- Start Date: Staurday 14th March 2026.
- Days & Time: (Sat. & Sun.) 1:00PM - 4:00PM
- Duration: 8 Weeks
Lagos Physical Training (Weekday)
- SkillBoost Limited: 19, Afolabi Obe Street, Ori-Oke Bus Stop, Ikotun-Egbe Road, Ejigbo Lagos.
- Start Date: 2nd March 2026.
- Days & Time: (Mon, Wed and Fri) 10:00AM - 1:00PM
- Duration: 6 Weeks
Instructor-Led Live Online Training
- Join our Instructor-Led Online Training and never miss a session—every class is recorded, giving busy professionals and business owners the flexibility to learn, grow, and achieve results on their own schedule.
- Start Date: 23rd February 2026.
- Days & Time: (Mon, Wed and Fri) 7:00PM - 9:00PM
- Duration: 6 Weeks
Corporate/Group Training
- SkillBoost Limited’s Corporate Data Analytics Training helps companies turn everyday business data into smarter decisions and higher profitability. Your staff gain practical, hands-on skills in Excel & Business Intellgience.
- Start Date: At your Request
- Days & Time: At your request
- Duration: We can customise a training for your team.
Frequently Asked Questions
The program is perfect for beginners, career switchers, fresh graduates, and anyone who wants to build professional communication and service skills for global customer-facing roles.
No experience is required. The course starts from the basics and gradually builds your skills through real-world scenarios and practical exercises.
You will learn communication, problem-solving, conflict resolution, empathy, call/chat/email handling, customer experience strategies, and how to use CRM tools like Zendesk and HubSpot.
Yes. You’ll practice with real-life customer scenarios, scripts, mock calls/chats, support tickets, and CRM systems to ensure you’re job-ready.
Absolutely. Customer service roles are in high demand globally, and the program includes job support—CV improvement, interview prep, and pathways to remote and on-site opportunities.
You can pursue roles such as Customer Service Representative, Support Agent, Client Relations Specialist, Call Center Associate, Customer Experience Associate, and Live Chat Agent.
Most learners complete it within 4–8 weeks, depending on their pace, while gaining enough practical knowledge to step confidently into customer service roles.